Welcome to Elexpay – your reliable mobile recharge and bill payment application operated by ELEXPAY PRIVATE LIMITED. We value your trust and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our app and services.
Once you delete your Elexpay account, all wallet balance, transaction history and saved beneficiaries will be lost. This is irreversible.
How to delete via app
1
Profile → Settings
Open side menu, tap settings
2
Account settings
Choose 'Delete account'
3
Confirm & send
Verify with password
opens app to finalize
Alternative deletion request
Email elexpayprivatelimited@gmail.com from registered email with subject "Account Deletion Request" or call +9193655830394.
Terms of Service
ELEXPAY PRIVATE LIMITED · Last update: July 1, 2026
Acceptance: By using Elexpay, you agree to these Terms. If you do not agree, please uninstall the app.
Eligibility: You must be at least 18 years old. Your account is non-transferable.
Services: We facilitate mobile recharges, bill payments (electricity, DTH, etc.) via third-party providers. We are not liable for service provider delays beyond our control.
Fees: Convenience fees (if any) are displayed before transaction.
GST: 18AAJCE8386M1ZQ – all taxes are as per applicable laws.
Limitation of liability: In no event shall Elexpay's liability exceed ₹50 or the transaction value, whichever is lower.
Refund Policy
Failed transactions
Auto refund within 3-7 days to source.
Duplicate payment
We initiate refund after verification.
Wrong number / operator
Not eligible for refund if transaction was successful.
Convenience fee
Non-refundable once transaction initiated.
For refund requests: elexpayprivatelimited@gmail.com with transaction ID.
Cancellation Policy
Once a transaction shows "pending" or "success", cancellation is NOT possible.
Very limited cancellation window
You may cancel only during the initial 5-10 seconds while the transaction is in "initiated" state. After that, the request is locked and cannot be cancelled. Always verify mobile number / biller ID before tapping "Pay".
For any confusion, contact +91 93655830394 (WhatsApp only).